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Digital Risk Basics for Support Staff

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About Course

As support staff, we're often equipped with training and policies to uphold client confidentiality and privacy laws. However, when it comes to online interactions, these practices might not be as effective. That's where this module comes in. It's designed to guide us in securely utilizing digital tools. Each unit builds on computer basics and provides resources for further learning.

Course Content

Introduction to the Module
This unit covers the basics of digital privacy and security. As more services are offered online, it's important for staff to know the possible risks of digital support and how to protect both their clients' and their own privacy and security.

  • Welcome
  • Learning Outcomes
  • Navigating the Module
  • Managing your Learning Journey
  • Unit Summary and Next Steps

Digital Security Risks

Best Practices

Email and File Security
The unit on email security helps staff learn how to keep email and servers secure. It teaches them the best ways to protect clients' information and keep it confidential. In this unit, you will learn about things like managing passwords, avoiding phishing attacks, encrypting emails, securing servers, and sharing files securely.

Encryption
This unit helps staff learn about keeping digital documents safe using encryption and other security methods. Learners will understand how to protect important information by using encryption and following good security practices. The unit will also teach them the best ways to store and back up digital documents.

Safety Planning

Conclusion

Student Ratings & Reviews

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J
JV
1 year ago
This is a long course. It covers at lot of material but was really good at talking abou t what to do when